1. Overview
Arctec AI ("Arctec," "we," "us," or "our") operates www.arctecai.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse the site, submit an inquiry, book a meeting through our embedded scheduling flow, or otherwise communicate with us through this website. If you separately use Arctec AI Portal or another client system, additional notices, product terms, or client agreements may also apply.
2. Information We Collect
Information You Provide Directly
- Inquiry details: First name, last name, email address, company or brand name, selected service interest, selected budget range, and the project message you submit through the contact flow.
- Booking information: Details you submit through Calendly or a similar scheduling provider, including booking time, meeting details, and answers to scheduling questions.
- Direct communications: Any information you choose to include when you email us or otherwise contact us through the site.
- Client materials: If you become a client, we may also receive briefs, approvals, media files, account contacts, and related business information under separate service arrangements.
Information We Collect Automatically
- Technical request data: IP address, browser and device information, user agent, page URL, referring URL, timestamps, and similar request metadata associated with site visits or API submissions.
- Website analytics: Page views, session activity, engagement information, and related site-performance data collected through Google Analytics 4.
- Marketing attribution data: UTM parameters, campaign values, landing URL, referrer information, first-touch and last-touch data, and click IDs such as
gclid, fbclid, ttclid, and li_fat_id.
- Cookies and storage: Information stored through cookies, local storage, session storage, and embedded third-party tools as described in our Cookie Policy.
Information We Receive from Third Parties
- Scheduling providers: Calendly may provide booking metadata, invitee details, event identifiers, event timing, status, and question responses associated with a meeting booked through the site.
- Infrastructure and delivery providers: Services such as Vercel, Supabase, Resend, Google Analytics, Google Fonts, and Bunny CDN may process technical request data needed to deliver the site and operate our workflows.
- Client-authorized platforms: If you hire us to manage campaigns or accounts, we may receive analytics, engagement, or advertising data from platforms you authorize us to use on your behalf.
3. How We Use Personal Information
- To respond to inquiries, assess fit, prepare quotes, and communicate about possible work.
- To schedule and manage meetings booked through Calendly.
- To store lead and booking records, send internal notification emails, and operate authorized CRM or workflow integrations.
- To measure traffic sources, campaign performance, and lead attribution across our site and owned-domain handoffs.
- To provide creative, marketing, strategy, production, and related client services if you engage us.
- To detect spam or abuse, secure our systems, troubleshoot issues, and enforce our terms.
- To comply with legal obligations and protect our rights, clients, and business operations.
4. How We Share Information
We do not sell or rent your personal information. We may share information with:
- Service providers and processors: Including Vercel (hosting), Supabase (data storage), Resend (email delivery), Calendly (scheduling), Google services, Bunny CDN (media delivery), and similar vendors used to operate the site and related workflows.
- Authorized business tools: Internal dashboards, private CRM or automation integrations, and client systems used to manage leads, bookings, reporting, and operations.
- Connected platforms: Social media, advertising, analytics, or other third-party platforms when you authorize us to work on your behalf.
- Legal or business transfer scenarios: When required by law, to protect rights or safety, or in connection with a sale, merger, or transfer of business assets.
5. Cross-Border Processing
Some of our service providers may process or store information outside Canada, including in the United States or other jurisdictions. When that happens, your information may be subject to the laws of those jurisdictions.
6. Sensitive Information and What Not to Send
Please do not submit payment card numbers, government IDs, account passwords, medical information, or other highly sensitive or confidential information through the public contact form or Calendly notes unless we specifically request it through a secure channel.
7. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, manage client relationships, keep business records, enforce agreements, and comply with legal requirements.
- Lead and booking records: Retained as reasonably needed for follow-up, business operations, analytics, recordkeeping, and private integrations unless deletion is required by law or applicable rights request.
- Project files and client materials: Usually retained during the engagement and for a reasonable period afterward unless a contract states otherwise.
- Browser-side attribution storage: Current first-party attribution data is designed to persist in local storage for up to 90 days, while session storage lasts until the browsing session ends unless you clear it sooner.
8. Security
We use reasonable safeguards designed to protect personal information, including HTTPS/TLS, access limits, authenticated private integrations, and restricted operational access. No system can be guaranteed perfectly secure, so you should also use caution when submitting information online.
9. Your Choices and Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, withdraw consent where consent is the legal basis, or request more information about how data is handled.
- You can opt out of marketing emails at any time.
- You can manage cookies, local storage, and similar technologies through your browser settings and site-data controls.
- You can use Google's analytics opt-out tools as described in our Cookie Policy.
To submit a privacy request, email noah@arctecai.com. Canadian residents may also have rights under PIPEDA and similar provincial privacy laws.
10. Linked Portal and Third-Party Services
This site links to Arctec AI Portal and other third-party services. When you move to those services, additional notices, terms, or privacy practices may apply. We are not responsible for the privacy or security practices of third-party services you choose to use.
11. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13, and our services are not directed to children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our site, vendors, services, or legal obligations. When we do, we will revise the "Last updated" date on this page.
13. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
Arctec AI
Toronto, Ontario, Canada
Email: noah@arctecai.com